Frequently Asked Questions

Everything you need to know about shopping pre-loved fashion at BOOKOFF.

How do you verify the authenticity of designer items?

Our expert appraisers meticulously inspect every luxury item for brand markings, hardware quality, and stitching to ensure 100% authenticity before they are listed for sale.

What are the different product condition ranks?

We use a standardized grading system: S (New/Unused), A (Excellent/Near Mint), B (Good/Minor signs of wear), and C (Fair/Visible wear). Detailed descriptions of any flaws are provided on the product page.

What is your return policy for fashion items?

You can return items within 14 days of receipt, provided the security tag remains attached and the item is in its original sold condition. Some clearance items may be final sale.

How much does shipping cost and how long does it take?

Standard shipping is free on orders over $50. Orders are typically processed within 1-2 business days and delivered within 3-7 business days depending on your location.

Can I sell my clothes to BOOKOFF online?

Currently, our 'Sell to Us' program is available at our physical retail locations. You can bring your gently used fashion items to any BOOKOFF store for an on-the-spot appraisal and cash offer.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.