Returns & Exchanges

At BOOKOFF, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return policy for items in their original condition. Please ensure all tags remain attached and the garment shows no signs of wear to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place the items in their original packaging, ensuring all designer tags and security seals are intact and included in the box.

• 3.
  Ship the Parcel

  Affix the prepaid shipping label provided in your email to the outside of the package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.